Refund policy

Returns, Exchanges & Order Cancellations


Our Return & Cancellation Policy


At Printoshop LA, every custom apparel order is made specifically for our customers based on their selected garments, artwork, printing specifications, and approved designs.


Because our products are customized and produced on demand, all custom-printed orders are considered final sale once the final artwork proof has been approved and production has begun, except in cases involving manufacturing defects, production errors, or other circumstances required by applicable law.


We encourage every customer to carefully review their order details and artwork before providing final approval.


1. Cancellations Before Artwork Approval


We understand that plans can change.


Customers may request to cancel an order for a full refund before their final artwork proof has been approved, provided production has not started.


To request a cancellation, please contact the Printoshop LA team through our website and provide your order number.


Our team will review your request and confirm the cancellation status.


Any separately purchased, nonrefundable services must have been clearly disclosed before purchase.


2. Cancellations After Artwork Approval


Once your final artwork proof has been approved, your order may immediately enter our production process.


At this stage, we can no longer guarantee that your order can be canceled, modified, or refunded.


Because customized garments require production planning, material preparation, printing, and processing, approved orders may move through several production stages before shipment.


Attempting to stop an order after approval may not always be possible.


By approving your final artwork proof, you confirm that you have reviewed and accepted:


  • Artwork and design details
  • Spelling, names, and numbers
  • Garment styles and colors
  • Shirt sizes and quantities
  • Print locations and dimensions
  • Artwork placement and alignment
  • Special printing instructions


Customers are responsible for ensuring these details are correct before approval.


If you need to make changes, please request them before approving your final proof.


3. Returns & Exchanges for Custom Apparel


Due to the personalized nature of our products, Printoshop LA generally does not accept returns or exchanges for custom-printed merchandise that has been produced according to the approved specifications.


Returns or exchanges are not ordinarily available for:


  • Incorrect sizes selected by the customer
  • Changes in garment color preferences
  • Customer-approved spelling or artwork errors
  • Changes of mind after production
  • Incorrect quantities approved by the customer
  • Custom designs produced according to the approved proof
  • Minor printing variations within normal production tolerances


We strongly recommend reviewing the garment size charts, artwork proof, and order specifications before approving production.


Exceptions may apply for defective merchandise, printing errors attributable to Printoshop LA, or as otherwise required by law.


4. Production Errors or Issues After Delivery


At Printoshop LA, we take pride in delivering quality custom apparel and professional printing services.


If you believe your order contains a production error, manufacturing defect, or another issue caused by Printoshop LA, please contact our team as soon as possible.


We request that customers report issues within 14 business days after receiving their order.


When submitting a claim, please provide:


  • Your order number
  • A detailed description of the problem
  • Clear photographs showing the issue
  • The number of affected garments
  • Any other relevant order information


Our team will review the submitted information and compare the finished merchandise with the approved artwork and order specifications.


If we determine that the issue resulted from a Printoshop LA production error, we will work toward an appropriate resolution.


Depending on the circumstances, this may include:


  • Reprinting affected merchandise
  • Replacing defective products
  • Repairing eligible items
  • Issuing a partial or full refund when appropriate


If your merchandise was produced according to the approved proof and order specifications, it generally will not qualify for a refund or replacement based solely on personal preference.


Claims submitted after 14 business days will be reviewed according to the circumstances and applicable legal requirements. This reporting period does not eliminate any rights or remedies provided by law.


5. Printing & Garment Variations


Printoshop LA specializes in Direct-to-Film (DTF) printing, allowing us to create vibrant, full-color custom apparel.


While we make every reasonable effort to maintain consistent printing quality, certain minor variations are normal in custom apparel production.


These may include:


  • Slight differences between screen colors and printed colors
  • Minor print placement variations
  • Small differences in garment dimensions
  • Fabric texture and manufacturing variations
  • Slight differences in printed appearance across different garment materials


Digital artwork proofs and mockups are intended to represent the expected design and placement.


The final printed product may vary slightly due to garment construction, fabric properties, and production processes.


Minor variations within reasonable production tolerances are not generally considered manufacturing defects.


However, substantial differences from the approved specifications will be reviewed by our team.


6. Damaged or Incorrect Merchandise


If your order arrives damaged, contains incorrect merchandise, or has a significant production issue, please contact us promptly.


Please retain the original merchandise and packaging until the claim has been reviewed.


Do not return any items without receiving return instructions from Printoshop LA.


If a return is required because of a verified Printoshop LA error, we will provide the appropriate instructions and cover reasonable return shipping costs when applicable.


Our team will evaluate the issue and determine the appropriate next steps.


7. Order Approval & Customer Responsibility


Before approving your final artwork proof, please take time to review every detail of your order.


Once approval is received, Printoshop LA will proceed based on the confirmed specifications.


We are generally unable to correct customer-approved artwork mistakes after production has started.


If anything appears incorrect or unclear, please contact our team before approving.


Your final proof approval is an important step in ensuring your order is printed according to your expectations.


8. Our Quality Commitment


At Printoshop LA, customer satisfaction and printing quality are important to us.


We understand that custom apparel is often purchased for businesses, employees, promotional events, organizations, and special occasions.


Our goal is to deliver professionally printed merchandise that matches the approved order specifications.


If an issue occurs, we encourage customers to contact us so our team can review the situation and help find an appropriate solution.


Nothing in this policy limits or excludes customer rights that cannot be waived under applicable law.


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Questions About Returns or Cancellations?


If you have questions about an order, artwork approval, cancellation, or product issue, please contact our customer support team through our website.


Printoshop LA


Custom Apparel | DTF Printing | Bulk Orders


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Thank you for choosing Printoshop LA for your custom printing needs!